Right click on Citrix Receiver and select Advanced Preferences. In the About section, look for the Citrix Receiver version. If it is version 4.12.0.18020 (or 14.1.0.0 for some users, you can contact support to verify what version you should be on) follow the steps to Reset Citrix Receiver. The Citrix Cleanup Utility is built into the Citrix install, therefore this tool should only be used as a last resort. This tool should be used by the firm's qualified IT professional. After attempting the steps above, if users are experiencing errors from older versions of a Citrix client, they can try to run the Citrix Cleanup Utility. /forceinstall - This switch is effective when cleaning up any existing configuration or entries of Citrix Workspace app in the system. Use this switch in the following scenarios: Upgrading from an unsupported version of Citrix Workspace app version. The installation or upgrade is unsuccessful.
Caution:
When you run the /DELETE command, the shortcuts are removed even if Citrix Receiver for Windows (Store) is currently installed on the system
Example Usage:
1. Launch the command prompt or PowerShell and
Citrix Workspace Cleanup
2. Navigate to the folder where Citrix Receiver desktop clean-up utility is present.
Citrix Workspace Cleanup Utility
3. Run the following command.
CitrixReceiverdesktopcleanup.exe /LIST <c:Users<username>Desktoptest.csv>
How To Run Citrix Cleanup Utility
In the above example, a file by name test.csv is created on the desktop that contains the list of desktop shortcuts.